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Award for Customer Service

The team at Paul Capper in Eastleigh have been recognised for excellent customer service; winning a Silver award at the Eastleigh BID Awards.

The branch was visited in April by a mystery shopper from Shopper Anonymous and scored on presentation, customer service and sales.

Funeral Director Victoria Dittrich and Funeral Arranger Ruth Rooke were presented with a certificate by the Mayor of Eastleigh at an awards evening on 24 May.

Vicky said: “It is great to be officially awarded for our customer service as the team work hard to care for and look after each individual that contacts us.

“This was a fantastic opportunity to assess the service we provide and learn how we can enhance our customers’ experience.”

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